Support

SMB Services Ltd. has experience working with large multi-national corporations including the following companies:

  • TTPost
  • Alstom
  • Dessau
  • Kapok Hotel
  • Nedco
  • Lexicon
  • Ramesh and Leela
  • Gillespie + Partners
  • Mecalfab Ltd
  • Venture Production Ltd
  • Camacho Boyce and Associates
  • Hamel-Smith and Company
  • Cargo Consolidators Agency Ltd
We understand the needs of these kinds of corporations to receive a high level of support; we therefore provide the following means of contact:

1.Email - Best used for non Business Critical requests. Email: Support@SMBTrinidad.com e.g. Printer Problem, Monitor flickering, CD Problems i.e. Workaround Exists

Support

2.Telephone - Best used for Business Critical requests. Available 24/7 for emergencies E.g. System Outage, Business Critical Problem, Multiple users affected

3.Remote - Remote control software. Using remote management software, authorised SMB Systems staff can access key diagnostic and repair systems to making emergency remote support a reality. We can provide immediate remote support for Business Critical problems. Please click here to download our support tool.

4.Onsite - Site visits for weekly maintenance of servers and PC's, major problems/unplanned outages, updates to software and operating systems, and any unsolved reported problems

5.Website - Problem logging system. Online Problem Reporting tool Ticketing System Allows us to keep track of problems and resolve them in a timely manner. Allows customer to keep track of ticket status online Customers can get monthly metric reports e.g. average time to close tickets, number of tickets per week etc.